CALLCOMPASS
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Privacy Policy

Last updated: July 3, 2025

Introduction

At Call Compass (operated by Tidewater Research), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our call quality assurance platform.

Information We Collect

Personal Information

When you register for an account, we collect:

  • Name and email address
  • Company name and role
  • Billing information (processed securely through our payment provider)

Usage Data

We automatically collect certain information when you use our platform:

  • Log data (IP address, browser type, pages visited)
  • Usage patterns and feature preferences
  • Performance metrics and analytics data

Call Data

When you upload call recordings or transcripts for analysis:

  • We process the content solely for providing our QA analysis services
  • Call data is encrypted in transit and at rest
  • You retain full ownership of your call data
  • We do not share call content with third parties

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our call quality assurance services
  • Process transactions and send billing information
  • Send service-related emails and notifications
  • Improve our platform and develop new features
  • Respond to customer support requests
  • Detect and prevent fraud or abuse

Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL/TLS encryption for all data transmissions
  • Encrypted storage for sensitive data
  • Regular security audits and monitoring
  • Access controls and authentication requirements
  • Employee training on data protection practices

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Call recordings and analysis data are retained according to your subscription plan terms, and you can delete your data at any time through your account settings.

Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to or restrict certain processing activities
  • Port your data to another service

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser preferences.

Third-Party Services

We use trusted third-party services for:

  • Payment processing (Stripe)
  • Analytics (with privacy-focused providers)
  • Infrastructure and hosting (AWS)

These providers are contractually obligated to protect your data and use it only for providing their services to us.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Tidewater Research

Email: privacy@tidewaterresearch.com

Address: Richmond, VA, United States