Call Compass: AI-Powered Call Quality Assurance
Score 100% of your calls in minutes, not hours. Call Compass uses AI to evaluate every conversation against your custom rubrics—catching compliance issues, identifying coaching opportunities, and delivering insights that drive performance.
Turn Your 40-Hour QA Process Into a 40-Minute Review
Your QA team shouldn't spend their day listening to recordings. Let AI handle the evaluation while your team focuses on what matters: coaching agents and improving customer experience.
- Evaluate hundreds of calls daily with zero manual listening. Your team reviews insights, not recordings.
- AI catches every violation across 100% of calls, not just your 2% sample. Sleep better knowing you're covered.
- Handle 10x more calls without hiring. One QA manager can now oversee what used to require a full team.
Real-Time Performance Dashboard
Agent: Gregory Griggs • Evaluated: 2 minutes ago
87
Overall Score
Opening
95%
Problem Resolution
82%
Compliance
100%
Closing
71%
Actionable Insights
Excellent greeting and introduction
Consider acknowledging customer emotions more
Missed opportunity to upsell relevant services
Your Exact Standards, Automated
Stop worrying about inconsistent scoring. Upload your existing QA documents or build custom rubrics that enforce your exact standards across every single call.
- Upload your current QA sheets, compliance docs, or training materials. AI extracts and structures them automatically.
- Every call gets scored the same way. No more reviewer bias or Monday morning leniency.
- Update rubrics in real-time as regulations change or new products launch. No IT tickets required.
Compliance & Quality Rubric
Automated scoring for every interaction
Call Opening
Y/NWeight: 5
Did the agent greet the customer professionally?
ScaleWeight: 3
Rate the agent's tone and enthusiasm
Problem Solving
Y/NWeight: 10
Did the agent identify the root cause?
ChoiceWeight: 8
How well did the agent handle objections?
Instant Document Conversion
Upload existing QA docs to auto-generate rubrics
Everything a QA Leader Needs
From compliance tracking to performance analytics, Call Compass gives you the tools to transform your quality assurance program and prove ROI to leadership.
Save 20+ Hours Weekly
Stop manual listening. Your team reviews AI-generated insights and focuses on high-impact coaching conversations.
Zero Compliance Risk
100% call coverage means every violation gets caught. Avoid fines and protect your reputation with automated compliance tracking.
Boost Agent Performance
Real-time feedback and targeted coaching recommendations help agents improve 3x faster than traditional monthly reviews.
Prove ROI to Leadership
Track performance improvements, time savings, and compliance rates with executive-ready dashboards and reports.
Scale Without Hiring
Handle 10x more call volume without adding headcount. One QA manager can now do what used to require a full team.
Deploy in Minutes
No IT project required. Upload calls, create rubrics, and start getting insights immediately. Works with any call system.
Pricing That Scales With Your Team
Start free, upgrade when you see the value. No setup fees, no hidden costs.
Save 15% with Yearly!
Free
Test the platform with your team
$0
- Up to 10 calls/month (5 min each)
- Access to public rubric templates
- Basic evaluation reports
- See the time savings firsthand
Solo Pro
For individual QA professionals and consultants
$29
/month
- Up to 100 calls/month
- Custom rubric creation
- Full compliance & coaching reports
- Export to PDF & CSV
- Priority support
Team
Coming SoonFor QA teams ready to scale
$49
/ user /month
- Unlimited evaluations (fair use)
- Shared rubric library
- Team analytics dashboard
- Role-based permissions
- Dedicated success manager
See Your ROI in Minutes, Not Months
Join call centers nationwide reducing QA time by 60%. Start your free trial and evaluate your first calls today.