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QA 100% of calls.Focus on coaching.

Upload any call recording. Get instant scores, compliance flags, and coaching insights—powered by AI that understands your exact rubrics.

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Call Evaluation
Analyzing...
TRANSCRIPT
0:31 / 2:45
0:03Agent: Thank you for calling Acme Support, my name is Sarah. How can I help you today?
0:08Customer: Hi Sarah, I've been having issues with my billing statement...
0:15Agent: I completely understand how frustrating that can be. Let me pull up your account right away.
0:22Customer: I was charged twice for my subscription last month.
0:31Agent: I see the duplicate charge here. I'll process a refund immediately and send confirmation to your email.
0

Overall Score

Professional greeting
Customer identification
Empathy statement
Issue resolution
Compliance language
KEY INSIGHTS
Strong empathy and acknowledgment Quick resolution - under 60 seconds Missing required disclosure
Extracting insights...

Turn Your 40-Hour QA Process Into a 40-Minute Review

Your QA team shouldn't spend their day listening to recordings. Let AI handle the evaluation while your team focuses on what matters: coaching agents and improving customer experience.
  • Evaluate hundreds of calls daily with zero manual listening. Your team reviews insights, not recordings.
  • AI catches every violation across 100% of calls, not just your 2% sample. Sleep better knowing you're covered.
  • Handle 10x more calls without hiring. One QA manager can now oversee what used to require a full team.

Real-Time Performance Dashboard

Agent: Gregory Griggs • Evaluated: 2 minutes ago

87

Overall Score

Opening
95%
Problem Resolution
82%
Compliance
100%
Closing
71%

Actionable Insights

Excellent greeting and introduction

Consider acknowledging customer emotions more

Missed opportunity to upsell relevant services

Your Exact Standards, Automated

Stop worrying about inconsistent scoring. Upload your existing QA documents or build custom rubrics that enforce your exact standards across every single call.
  • Upload your current QA sheets, compliance docs, or training materials. AI extracts and structures them automatically.
  • Every call gets scored the same way. No more reviewer bias or Monday morning leniency.
  • Update rubrics in real-time as regulations change or new products launch. No IT tickets required.

Compliance & Quality Rubric

Automated scoring for every interaction

Call Opening

Y/NWeight: 5

Did the agent greet the customer professionally?

ScaleWeight: 3

Rate the agent's tone and enthusiasm

Problem Solving

Y/NWeight: 10

Did the agent identify the root cause?

ChoiceWeight: 8

How well did the agent handle objections?

Instant Document Conversion

Upload existing QA docs to auto-generate rubrics

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$0
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